AAA Fort Worth Insurance and Member Services

Worst customer service. It's a 50/50 chance you get told the something that matches what you were told the first time you called. You will be "recommended" into not canceling and then they will change you when you didn't cancel on time. Even the corporate office will state that they will be MAILING a bill instead they take it out of your bank account. Also forget about privacy, if you set a password phrase on your account no body will ever ask for it. They will also call others with a close enough name to make changes and release your information. This isn't a one bad employee this is a bad company.

This location/their upline are very crooked; after loosing my home to a fire Dec 31, 2022 these people have conveniently lost all recordings/pictures/electronic files relating to my home owner's insurance that supports my having a current insurance policy, but had the nerve to ask if I would like to start a new one. All I can do is cry and pray for them and that they/their family will EVER go through what they are sending me/family through!!!!

AAA sent Jacob Page from Page Automotive LLC to give me a jump start, this guy came out and stated going through my car without permission. I was shocked. This guy had the worst attitude and was angry at the world. I asked him to leave my property immediately and he started to refuse starts throwing vulgar insults at me. I've never dealt with anyone more professional. I had to escort this guy off my property. AAA did not care about the way he treated me and did nothing about it. Stay away from Jacob Page and Page Automotive.

Always have the best assistance from AAA . From maps and trip tics with best fillup stops and construction it was just like Google maps on paper before cellular service. Stamped and highlighted by a real person. To gas when stranded, tire repair in my driveway, and those tows when everything goes stupid and the reliable vehicle is not so reliable anymore. Thank you for all you do and all those who are aligned with you to take such Phenomenal care of your customers!

If I could give a lower review, I would. AAA cancelled my policy without asking or informing me of the decision. (I believe it was a simple mistake when I went to bundle renters with auto) but the cancelation for my auto was that day. This could have been a simple mistake with a simple fix of reestablishing my policy. However, when I noticed the error and went back to AAA, since I had been a loyal customer for over 6 years, they told me that I needed to pay the lapse in coverage fee: 50 dollars a month for a year on top of full coverage insurance. When I tried to dispute it, they never once took accountability for their mistake, and told me that I would need to pay the Lapse in Coverage Fee, regardless of who's fault it is. So I cancelled my policy. The agent told me that since it was my first year with AAA, there would be a cancelation fee, which she said she's seen between 20 and 60 dollars. I was I little upset because it was their fault for the lapse in coverage, then they wanted me to pay for the cancelation, but 20 to 60 bucks seemed doable to make the problem go away. What they actually charged me was 265 dollars to cancel. This was totally unjustified since it all started with their mistake! So I called AAA repeatedly and told them that this was not okay, and that I was unwilling to pay this because it was their error. Well, I just got off the phone with collections. 🎉 This company does not care at all about the customer. So when considering AAA for your insurance needs, do yourself a favor, and dont.

I also have had a bad time with AAA. First off I was offered a thermos and a gift card when I signed up with AAA in February. I called them in July to let them know that I have not received my thermos and gift card. They said they submitted the request and it will take 10 weeks to receive it. It's November and still nothing. Secondly I called AAA today at 7:09pm requesting a tow truck to tow my car home. They said it will be "Fort Worth Towing" and they should get there within the hour. I called AAA back 30 minutes later because I had not heard anything from anyone. They said Fort Worth Towing had not dispatched anyone yet to tow my car because they were attending other calls. Around 8pm I get a call stating the tow truck is on its way, and can take up to another hour for the tow truck to arrive. I called at 8:36pm to check on the tow truck. AAA was not aware of the whereabouts of the tow truck. I was supposed to get a call back about the tow truck, but that never happened. I called back to complaint at 8:46pm. On the call the expected time of arrival had been extended yet again. I had to tie a chain to the back of a truck to tow my own car. Really this is pathetic. I'm a plus member for AAA, and I ended up towing my own car.